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Returns
Dear customers,
You may return or exchange your order within 14 days of purchase, provided that the item has not been used, all tags, labels, and protective stickers are intact, the item retains its original condition and qualities, and you have the original receipt confirming the purchase from our store.
To initiate a return or exchange, please contact us at info@sagejourneyworld.ru.
For an exchange or return, we will need the following:
To ensure a prompt refund, please make sure all required details are correctly provided in the return request form.
Funds will be returned using the method specified in your return request.
If there are any issues with the payment processing, we will contact you to confirm your payment details.
Please note: the timing of the refund depends on your bank’s processing speed and may take up to 30 banking days.
Important Information:
Only items in their original condition and quality may be returned. The product must not show any signs of use, must retain its consumer properties, and be accompanied by documentation confirming the purchase.
If we detect any signs of wear or damage, or if the return period is exceeded, we reserve the right to refuse the return or initiate an expert assessment of the item.
Custom or personalized items that are intended for individual use cannot be returned if they are of proper quality.
According to the terms of the offer on our website sagejourneyworld.com, the seller will refund the amount paid by the buyer, minus return shipping costs.
Please note that if the returned item requires expert evaluation due to defects or signs of use, the return processing time may be extended.
You may return or exchange your order within 14 days of purchase, provided that the item has not been used, all tags, labels, and protective stickers are intact, the item retains its original condition and qualities, and you have the original receipt confirming the purchase from our store.
To initiate a return or exchange, please contact us at info@sagejourneyworld.ru.
For an exchange or return, we will need the following:
- A return request form
- A copy of your passport
- Bank card details for the refund
- The original purchase receipt
To ensure a prompt refund, please make sure all required details are correctly provided in the return request form.
Funds will be returned using the method specified in your return request.
If there are any issues with the payment processing, we will contact you to confirm your payment details.
Please note: the timing of the refund depends on your bank’s processing speed and may take up to 30 banking days.
Important Information:
Only items in their original condition and quality may be returned. The product must not show any signs of use, must retain its consumer properties, and be accompanied by documentation confirming the purchase.
If we detect any signs of wear or damage, or if the return period is exceeded, we reserve the right to refuse the return or initiate an expert assessment of the item.
Custom or personalized items that are intended for individual use cannot be returned if they are of proper quality.
According to the terms of the offer on our website sagejourneyworld.com, the seller will refund the amount paid by the buyer, minus return shipping costs.
Please note that if the returned item requires expert evaluation due to defects or signs of use, the return processing time may be extended.
Contacts
Please contact us:
Phone \ whatsapp \ telegram +7 916 000-85-54
E-mail - info@sagejourneyworld.ru
We always try to respond to any questions as quickly as possible. Thank you in advance for your understanding.
Phone \ whatsapp \ telegram +7 916 000-85-54
E-mail - info@sagejourneyworld.ru
We always try to respond to any questions as quickly as possible. Thank you in advance for your understanding.
